Pre-launch information
Planned Returns Policy
The planned 30-day return window, unopened and unused requirements, return authorization, and defective-item process.
No returns service is active
The site does not accept orders, so it cannot accept returns. A complete customer-facing Returns Policy must be approved before checkout launches.
Unwanted items
Unwanted items must be returned within 30 days of delivery, unopened and unused. The buyer pays return shipping for unwanted items. Contact hello@satisfaction.toys promptly so we can arrange authorization and provide instructions before the return deadline. Opened or used items are not eligible for change-of-mind returns.
Store credit and restocking fee
Approved unwanted returns receive store credit for the price paid for the returned products, less a 20% restocking fee. The fee is deducted from the credit. For example, a returned product purchased for $50 earns $40 in product credit after a $10 restocking fee. This is store credit for a future Satisfaction Toys purchase, not a refund to the original payment method. These terms apply to unwanted returns; defective, damaged, or incorrect items are handled through the separate claim process.
Using store credit
After we approve and inspect a return, we issue product credit to a verified Satisfaction Toys account matching the original order. Your account shows available credit, reserved credit, and recent activity. Sign in to that account at checkout to apply credit to the order total after shipping and tax are calculated. Pay any remaining balance with PayPal; unused credit stays in your account. Credit is reserved while payment is in progress. You can cancel an unfinished checkout from your account before payment capture begins.
Get authorization before shipping
Email hello@satisfaction.toys with your order number, item number, and reason for the return. Every return requires an approved Return Merchandise Authorization (RMA). Wait for the RMA and return instructions before sending anything. Unauthorized returns are not accepted. Use only the return address provided with your authorization.
Defective items
The supplier offers a 30-day product warranty and accepts defective-item returns within 30 days of delivery. Contact hello@satisfaction.toys promptly with your order number, item number, and a description of the fault. Include photos showing a visible defect. A replacement can be arranged after the defect is validated. The unopened-and-unused requirement for unwanted returns does not exclude a defective-item claim.
Damaged or incorrect deliveries
Contact hello@satisfaction.toys with your order number and details of the problem before sending an item back. Return instructions and the appropriate resolution must be confirmed for the claim.
Terms still required before checkout opens
Satisfaction Toys must finalize credit processing time, treatment of original shipping charges and sales tax, cancellation cutoff, and shipping responsibility for defective, damaged, or incorrect items. These details must be published before orders are accepted. This policy does not limit rights that apply under law.